Return & Refund Policy

Last Updated: October 10, 2026

ZavelleShop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we aim to make the return and refund process as straightforward as possible.

This policy applies to purchases made through https://zavelleshop.com.

1. Return Eligibility

We offer a 30-day return window beginning on the date your order is delivered.

To qualify for a return, the following conditions must generally be met:

• The return request must be submitted within 30 days of delivery.

• The item must be unused, unworn, and in its original condition.

• The product must be returned with its original packaging, accessories, and any included components, where applicable.

• Proof of purchase or a valid order number must be provided.

Certain products may be ineligible for return due to their nature, hygiene considerations, or other applicable restrictions. Any such exclusions will be communicated where applicable and will not limit rights provided by law.

2. How to Request a Return

To initiate a return, contact our support team at support@zavelleshop.com and include:

• Your order number.

• The name of the item you wish to return.

• The reason for the return.

• Photos of the item, if it is damaged, defective, or incorrect.

Our team will review your request and, if approved, provide instructions regarding the return process and the appropriate return address.

Please do not send an item back before receiving return authorization and instructions from our support team. Unauthorized returns may not be processed.

3. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for the cost of return shipping.

Original shipping charges are generally non-refundable, except where required by law or otherwise stated in writing by ZavelleShop.

We recommend using a trackable shipping service and retaining your shipping receipt. ZavelleShop cannot guarantee receipt of a return that has no verifiable tracking information.

4. Refunds

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method.

Please allow up to 30 days after refund approval for processing under this policy. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

If your refund is delayed beyond the expected period, please contact us at support@zavelleshop.com.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the product you ordered, please contact us at support@zavelleshop.com as soon as possible.

Please provide your order number, a description of the issue, and clear photographs where appropriate.

After reviewing the information, we will advise you of the available resolution, which may include a replacement, refund, or another appropriate remedy.

Customers will not be required to pay return shipping costs for confirmed damaged, defective, or incorrectly supplied items where ZavelleShop is responsible, subject to applicable law.

6. Order Cancellations

If you need to cancel an order, please email support@zavelleshop.com within 24 hours of placing your order.

We will make reasonable efforts to accommodate cancellation requests received within this period. However, cancellation cannot be guaranteed once an order has entered fulfillment or has been dispatched.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

Any cancellation fee, if applicable, will be communicated before it is charged and will be subject to applicable law. No cancellation fee will be charged where prohibited by law.

7. Late or Missing Refunds

If you have not received your approved refund, please follow these steps:

1. Check your bank account or payment account.

2. Contact your card issuer or payment provider to ask whether the refund is still being processed.

3. Contact your bank if additional processing time is required.

4. If the refund remains missing, email us at support@zavelleshop.com with your order number and refund details.

Our support team will help you review the status of your refund.

8. Exchanges

We generally offer replacements or exchanges for items that arrive damaged, defective, or incorrectly supplied, subject to product availability.

If you need assistance with an exchange, contact support@zavelleshop.com before returning the item.

If the requested replacement is unavailable, we will discuss the available alternatives with you.

9. Gift Returns

If an item was purchased as a gift and shipped directly to you, please contact our support team to discuss the available return options.

Where permitted, an approved gift return may be issued as store credit or another appropriate refund method.

If the original purchaser placed the order and received the shipment before gifting it, any eligible refund will generally be returned to the original purchaser's payment method.

10. Return Delivery and Responsibility

Customers should package returned products securely and follow the return instructions provided by our support team.

We recommend retaining proof of shipment until the return has been received and processed.

If a return shipment is lost or delayed, contact the shipping carrier and notify our support team so we can review the available information.

11. Contact Information

For questions about returns, refunds, exchanges, or cancellations, please contact us:

Store Name: ZavelleShop
Website: https://zavelleshop.com
Email: support@zavelleshop.com
Business Address: 5624 8th St W, Lehigh Acres, Florida 33971, United States
Phone: +1 239-491-6953

We appreciate your business and thank you for choosing ZavelleShop.

Our goal is to provide a fair and transparent shopping experience for every customer.