Shipping Policy

Last Updated: October 10, 2026

At ZavelleShop, we are committed to providing a smooth and reliable shopping experience. We offer a variety of Fashion, Lifestyle, and Lighting products, carefully sourced to bring convenience and style to your everyday life.

This Shipping Policy explains how we process, ship, and deliver orders placed through zavelleshop.com.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

During promotional events, holidays, or periods of high order volume, processing may take an additional 3–5 business days.

Orders are not normally processed or shipped on weekends or public holidays. You will receive a shipping confirmation email once your order has been dispatched.

2. Shipping and Delivery Estimates

Our estimated shipping times are as follows:

• United States: 5–10 business days.

• International Orders: 7–15 business days, where international shipping is available.

• Remote Locations: Delivery may take up to 30 days in certain circumstances.

These are estimated transit times and begin after order processing is complete. Actual delivery times may vary depending on the destination, shipping carrier, product availability, and fulfillment location.

Please note that delivery estimates are not guaranteed.

3. Shipping Costs

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any available free-shipping promotions or special shipping offers will be clearly communicated on our website or at checkout.

4. Order Tracking

We provide tracking information for shipped orders whenever tracking is available from the shipping carrier.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details, where applicable.

Please allow 24–72 hours after receiving your tracking information for the carrier's tracking system to update.

You can use the tracking information provided to follow your shipment's progress.

5. Multiple Shipments

Some products may be shipped separately because they are fulfilled from different warehouses or fulfillment partners.

If your order contains multiple items, they may arrive in separate packages and at different times. Separate deliveries do not necessarily mean that an item is missing from your order.

6. Shipping Delays

Although we work to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather or natural disasters.

• Public holidays and peak shopping seasons.

• Carrier disruptions or transportation delays.

• Customs inspections or clearance procedures.

• Incorrect or incomplete shipping information.

If your shipment is significantly delayed, please contact us at support@zavelleshop.com. We will review the available tracking information and assist you in resolving the issue.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us immediately at support@zavelleshop.com.

We will make reasonable efforts to update the address if the order has not yet been processed or dispatched. Once an order has shipped, we may be unable to change the delivery address.

ZavelleShop cannot guarantee delivery when an incorrect or incomplete address has been provided.

8. Lost, Missing, or Delivered Packages

If your tracking information shows that your package has been delivered but you have not received it, we recommend that you:

1. Check around your delivery location, mailbox, and other designated delivery areas.

2. Ask household members, neighbors, or building management whether they accepted the package.

3. Contact the shipping carrier to request further delivery information.

4. Contact us at support@zavelleshop.com if the issue remains unresolved.

If a package is delayed, lost in transit, or incorrectly marked as delivered, please contact us so we can review the circumstances and determine the appropriate next steps under our policies and applicable law.

9. Damaged or Incorrect Items

We want every order to arrive in satisfactory condition.

If you receive a damaged, defective, or incorrect item, please contact support@zavelleshop.com within 7 days of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the item and its packaging, where applicable.

Our support team will review your request and explain the available resolution, which may include a replacement, refund, or another appropriate solution in accordance with our Return and Refund Policy and applicable law.

10. International Shipping, Customs, and Import Duties

International shipping availability may vary by product and destination.

Orders shipped across international borders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee. Customers are responsible for applicable charges imposed by their local authorities.

Customs clearance may also affect delivery times. We recommend checking your country's import requirements before placing an international order.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at support@zavelleshop.com and provide your order number.

Cancellation requests may be accommodated if the order has not entered fulfillment or shipping. Once an order has been processed or dispatched, cancellation may no longer be possible.

If cancellation is unavailable, you may contact us regarding the return options under our Return and Refund Policy.

Any eligible refund will be handled in accordance with our applicable policies and legal obligations.

12. Contact Information

If you have any questions about shipping, delivery estimates, tracking, or an existing order, please contact us using the details below.

Store Name: ZavelleShop
Website: https://zavelleshop.com
Email: support@zavelleshop.com
Business Address: 5624 8th St W, Lehigh Acres, Florida 33971, United States
Phone: +1 239-491-6953

Our support team will do its best to assist you with your shipping-related questions.

Thank you for shopping with ZavelleShop. We appreciate your trust and look forward to serving you.