Help & Guides

Help & Guides

Welcome to our Help & Guides center! Here you'll find step-by-step guides to help you get the most out of your shopping experience at zavelleshop.

How to Place an Order

  1. Browse our store and find the product you love.
  2. Select your preferred size, color, or variant.
  3. Click "Add to Cart".
  4. Review your cart and click "Checkout".
  5. Enter your shipping details and choose a delivery method.
  6. Enter your payment information and click "Place Order".
  7. You'll receive a confirmation email shortly after.

How to Track Your Order

  1. Check your email for a shipping confirmation with a tracking number.
  2. Click the tracking link in the email, or visit the carrier's website.
  3. Enter your tracking number to see the latest status of your delivery.
  4. Allow up to 24 hours for tracking information to update after shipment.

 How to Return an Item

  1. Ensure your item is within the 30-day return window from delivery.
  2. Make sure the item is unused and in its original packaging.
  3. Visit our Contact page and provide your order number and reason for return.
  4. We'll send you return instructions and the return address.
  5. Ship the item back using a trackable service.
  6. Once received, your refund will be processed within 5–10 business days.

How to Use a Discount Code

  1. Add your items to the cart.
  2. Proceed to checkout.
  3. Look for the "Discount Code" field at checkout.
  4. Enter your code and click "Apply".
  5. The discount will be reflected in your order total.

How to Contact Us

  1. Visit our Contact page.
  2. Fill in your name, email, and message.
  3. Click "Send".
  4. Our team will respond within 24 hours on business days.

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