Response Time
Our Response Time
We value your time and are committed to getting back to you as quickly as possible. Here's what you can expect when you reach out to us.
Email Support
- Average Response Time: Within 24 hours
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
- Emails received on weekends or public holidays will be responded to on the next business day.
Live Chat
- Available: Monday – Friday, 9:00 AM – 6:00 PM
- Average Wait Time: Under 5 minutes
Phone Support
- Available: Monday – Friday, 10:00 AM – 5:00 PM
- Please leave a voicemail outside of business hours and we'll call you back within 1 business day.
Order Inquiries
- Order-related questions are typically resolved within 12–24 hours.
- For urgent order issues, please use our live chat for the fastest response.
Contact Us
Ready to get in touch? Visit our Contact page and we'll get back to you as soon as possible!